Effective Date: October 10, 2025
Company Name: Qertin LLC
Website: www.qertin.shop
Address: 157 Loma Bonita Drive, San Luis Obispo, CA 93401, USA
Email: info@qertin.shop
Phone: +1 (805) 926-2823

1. Overview

At Qertin.shop, your satisfaction is our priority.
If you are not completely happy with your purchase, we’re here to make it right.
This policy explains how returns, refunds, and exchanges are handled for all products purchased through our website.

2. Return Window

We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as when received.
  • Include all original packaging, tags, and labels.
  • Have proof of purchase (order number or receipt).

3. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Gift cards and promotional items
  • Clearance or final sale products
  • Worn, washed, or damaged clothing not due to our error
  • Custom or personalized orders

4. Return Process

To initiate a return:

  1. Email us at info@qertin.shop with your order number and reason for return.
  2. Our team will review your request within 1–2 business days.
  3. Once approved, you’ll receive the return shipping address and instructions.
  4. Ship the product back using a trackable shipping method.

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Returned packages without authorization will not be accepted.

5. Refunds

Once your return is received and inspected, we will notify you of approval or rejection via email.
If approved:

  • Your refund will be processed to your original payment method within 3–7 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (defective, damaged, or incorrect item).

If your refund has not appeared after 7 days, please contact your bank or payment provider for further assistance.

6. Exchanges

If you received the wrong size or color, we can exchange it for the correct one (subject to stock availability).
To start an exchange, contact us at info@qertin.shop with your order details and photos if applicable.

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Include:

  • Clear photos of the product and packaging
  • Order number
    We will replace or refund your item at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or credit card company first.
If you’ve done all this and still haven’t received your refund, contact us at info@qertin.shop.

9. Contact Us

For any questions about returns, refunds, or exchanges, please contact:

📧 Email: info@qertin.shop
📞 Phone: +1 (805) 926-2823
🏢 Address: 157 Loma Bonita Drive, San Luis Obispo, CA 93401, USA